You will know exactly what happens next before you pick up the phone or open chat.
trustWhy is support answering me at three in the morning?+
Someone is always on the desk, whatever the hour in London. Live chat and the phone both answer within about two minutes, and e-mail replies typically land within four hours, day or night. Weekends make no difference either.
trustWhat happens when I ask you to close my account?+
Closing your account is done through support, and it takes effect straight away once confirmed. Any remaining balance stays yours to withdraw, though verification may be needed first. Bear in mind each player may hold only one account.
trustWhere do my documents go once I send them?+
Where identity checks are concerned, the usual turnaround is 17 hours from the moment your documents arrive. Proof of identity, proof of address and a photograph of your payment card cover almost every case. Delays only appear when a document is blurred or out of date.
trustWhat if I want to check your licence before I deposit?+
Licence 38385-2350-R-846605 comes from the UK Gambling Commission, so your play sits under British rules. Betninja Casino Ltd is registered in the United Kingdom under Company No. 95331867. Anything about fairness or payouts can be raised with the Commission if we fall short.
trustWhy bother escalating when the first answer missed the point?+
Unsatisfied players should push back to the support team and ask for a senior review. Should the reply still not convince you, eCOGRA and SIQ audit our operations and the UK Gambling Commission takes formal complaints. Keep your chat reference handy throughout.
trustCan I ask for help in a language other than English?+
Conversations run in English, German, Finnish and Norwegian, with English the default for UK players. If you write in another language, a reply may take a little longer to arrange. Chat is the quickest way to reach a German or Finnish speaker.